Refund Policy

This page describes how refunds are handled for payments made on InCloser, following the same terms as our reference partner.

Refund Policy

Refunds for payments made on InCloser are handled under the following terms, aligned with our reference partner’s policy:

1. Payment debited or not debited

  • In case the bank account is not debited, you may initiate a fresh transaction to make payment.
  • In case the bank account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact customer care to confirm payment.

2. Server or payment gateway issues

In case the application or payment gateway’s webpage that is linked to the application is experiencing any server-related issues like “slow down”, “failure”, or “session timeout”, you should, before initiating a second payment, check whether your bank account has been debited or not and then act accordingly (for example, by avoiding a duplicate payment).

3. No refunds in certain cases

  • No refund will be given in case of lack of accuracy of any consultation.
  • InCloser takes no responsibility for factual accuracy on any consultations.
  • No refunds are provided for issues such as network problems, weak signal, background noise, inaudible consultant, or similar issues during chat, voice, or video sessions that are outside our direct control.

4. When refunds may be considered

Refunds will only be considered in specific cases that meet the criteria set by our support team, at our sole discretion.

Note: All refunds, where approved, will be credited to the user’s in-app wallet.

5. How to reach us about refunds

If you believe you are eligible for a refund under this policy, please reach out to our support team with your account details, transaction information, and a brief description of the issue.